Frequently Asked Questions
Step 1 : Fill up your cart with your desired products. When you are ready to check out, hit the Check Out button on the top right corner of the webpage. Proceed by filling in the required fields for Customer Information and Billing & Payment sections. Please note: We cannot process or print a job without an order being placed and full payment received.
Step 2 : Although we are an online company, we do have In-Store Pick up available at our print shop. If you need your product shipped out, that is no problem either. Choose whichever delivery method is best for your needs.
Step 3 : Once the order has been placed, e-mail and attach your file to firstname.lastname@example.org or send it via a file sharing program such as: Dropbox, sendbigfiles, weTransfer etc. We will produce the product by the chosen production time and either be ready for pick up or mailed. Please note: We are not responsible for any errors in artwork, we print what we receive. We do not provide colour matching/Pantone colours. All jobs are produced in batch runs. We are not responsible for any colour issues, we print what we receive. Please send all artwork in a FLATTENED PDF FILE saved in the CMYK colour setting. Our banner stands are for indoor use only, as we do not recommend or support the use of our banners to be outside.
Step 4 : We print, and if needed, let the print dry between 12-24 hours. Once the production time of the product is ended, that's when we ship out or, have your product ready for pick up. Production time does not include shipping time. For example: If you order the 2-3 Production Silver Banner on a Monday (before 12p.m.) we will ship out the banner on Thursday.